Shipping policy

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods or promotional events, processing may take slightly longer. Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Time

We aim to deliver your products as quickly as possible depending on your location:

  • Domestic Orders: 5–7 business days
  • International Orders: 10–15 business days

Delivery times may vary due to customs clearance, local carrier delays, or unforeseen circumstances.

3. Shipping Costs

We offer free worldwide shipping on all orders unless otherwise stated at checkout. If any shipping fee applies, it will be clearly shown before payment.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment until it reaches your doorstep.

5. Delays & Exceptions

While we work with reliable shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • High order volumes
  • Carrier-related issues

We appreciate your patience in such cases.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

7. Lost or Missing Packages

If your package is lost in transit, please contact us immediately. We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.

8. Customs, Duties & Taxes

For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in product or shipping prices.

9. Delivery Confirmation

Once an order is marked as delivered by the carrier, Novantra is not responsible for any lost or stolen packages. We recommend ensuring a secure delivery location.