Refund policy

1. Return Eligibility

We want you to be fully satisfied with your purchase. Items can be returned within 30 days of delivery if they are unused, in original condition, and in their original packaging. Products showing signs of use or damage not caused during shipping may not be eligible for return.

2. How to Request a Return

To start a return, contact our support team at the provided email with your order details. Once your request is reviewed and approved, you will receive instructions on how and where to send your item back.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

4. Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no extra cost.

6. Non-Refundable Items

Certain items may not be eligible for return or refund, including:

• Sale or discounted items (if applicable)
• Gift cards
• Customized or personalized products

7. Duties & Taxes

Any customs duties or taxes paid on international orders are non-refundable.